RETURN & REFUND POLICY

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When you buy goods online, or over the phone, you have 14 days from the date you receive the goods to notify me that you want to cancel

After you notify the business that you are cancelling, you have a further 14 days to return the goods to them. During this time, you are responsible for keeping the goods you bought safe and in good condition.  The cost of return on the product is the responsibility of the buyer.

I will refund you within 14 days of cancelling your order but may hold this refund until you have returned the products in good condition and in the original packaging.

On the sale of a CD, while the ownership of the product passes to the purchaser, the artist by law retains the copyright to the recording. This means that should you ever wish to copy the recording, permission would be needed.

 

SHIPPING INFO

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In stock product will normally ship on the next working day via the postal system. 

Prices are shown in Euro.  Any import duty, tax due at the time of delivery on International orders is the sole responsibility of the receiving customer.

While every effort is made to ensure that the product arrives at your door in wonderful condition, if you have any issues with quality please don’t hesitate to contact me for credit/full refund or replacement.

 

PRIVACY POLICY

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What type of information do we collect?

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• We receive, collect and store information you enter on the website or provide to us in other ways.

• This is information like your name, e-mail address, phone number, postal address plus information like your purchase history.

• At present, as we use Stripe and PayPal payments on our website to collect payments, we do not store any credit card or payment details about you.

How do we collect information?

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• When you conduct a transaction on my website, or subscribe to our mailing list through the website, social media or face to face at an event or over the phone;  as part of the process we collect personal information given freely by you such as your name, postal address and email address or phone number.

 

 

Your personal information will be used only for the specific reasons stated below:

 

We collect such Non-personal and Personal Information for the following purposes:

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• To provide and operate the Services;

• To provide you with ongoing customer assistance;

• To be able to contact our site Visitors and Customers with general or personalized service-related notices and promotional messages;

• To comply with any applicable laws and regulations.

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How do we store or use our site visitors' personal information?

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• Our service is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

• We do not share or disclose your information to any third party.

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Regarding Payment transactions:

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• As previously stated, at present, we use Stripe and PayPal payments to collect payment through the website so we do not store any of your payment information.

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• The following paragraph is WIX's privacy policy assurance: “All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers”.

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How and why do we contact you?

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• We may contact you to notify you regarding your account, to send updates about us, my events, classes, latest news, to offer tickets to an event or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

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You can unsubscribe at any time.

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• If you prefer not to receive my emails anymore, please contact me at info@piperbrian.com and we will remove you from our mailing list.

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Privacy policy updates

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• We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use it. 

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Questions and your contact information

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• Let us know if you have any queries about our privacy policy or other questions regarding your details on our web platform. If you would like to: access, correct, amend or delete any personal information we have about you, please contact me at info@piperbrian.com

 

 

Date: 21st November 2022